Connected Devices

How do I know if my device is connected? If the WIFI button LED is permanently lit, your device is connected to your WIFI network and can be controlled remotely.

If the WIFI button LED is permanently lit, your device is connected to your WIFI network and can be controlled remotely.

Why won't my device connect to WIFI?

At the beginning of the procedure, check that your device is properly connected and turned on, that the WIFI LED is flashing quickly. Also check that your smartphone is properly connected to your WIFI network and that Bluetooth is activated. Note that the application only works with a 2.4 GHz network and not 5 GHz.

What to do if the device LED is not flashing quickly?

You need to reset your device. If you have a:

  • LENDOU purifier: press the WIFI button for several seconds
  • ROGER or ROGER Little purifier: press the WIFI button for several seconds
  • ISAC heater: press the ON/OFF button for 5 seconds
  • ROHAN dehumidifier: press the "humidity level adjustment" button for 5 seconds (shown as "G" in the user manual).
What should I do when my phone does not detect the device?
  • Check that you have performed all updates on your smartphone: make sure you have the latest iOS version - iOS 10.0 or later - or Android - Android 4.4 or later.
  • Check that you are connected to the correct WIFI network.
  • If after several attempts, your phone still does not detect the device, there may be a compatibility problem with Smart Life app ‚Äì Smart Living. In this case, try Tuya Smart app, which is similar to Smart Life ‚Äì Smart Living.
What should I do if the Smart Life – Smart Living app is not working on my phone?

Make sure you have all the updates on your phone, especially if you have an iPhone. In this case, make sure you have the latest iOS version.

If after several attempts you still have difficulty connecting the device, try downloading the Tuya Smart app, which is similar to Smart Life - Smart Living.

Smart Life - Smart Living and Tuya Smart compatibility:

  • Android 4.4 or later
  • iOS 10.0 or later
Can I control my device remotely when it is turned off?

Yes. If the device is plugged in and connected to your WIFI network, it is possible to control it remotely via the app.

When I control my device remotely, how do I make sure that my configuration is activated?

When you change a setting on the app, the change is made instantly on your device. You don't need to confirm anything.

How do I disconnect my device from the app?

Your device can be easily disconnected from the app. On your smartphone, open the app and remove the device.

Can multiple people control the device at the same time?

No, only one account can be linked to the device. However, multiple people can have access to the same account.