Accessories

The color change is due to the components of the tap water or air. The filters change color more quickly depending on the water quality. This is not very aesthetic, but as long as it is not mold, it is harmless. On the other hand, filters affected by mold should be thrown away and the device should be cleaned thoroughly. If you have recently changed the filters, you can rinse them, turn them over and continue using them. If you have been using the filters for more than 2 months, replace them with new ones. Please note that the color of the filters has no influence on the normal operation of the humidifier.

The pre-filter is a first level of filtration for large particles. It captures animal hair, hair and large dust particles.

In the case of a humidifier filter, depending on your city's recycling policy, you will either have to throw it away with household waste or recycle it. In the case of an air purifier, the filter stops pollutants present in the air. Therefore, you must take certain precautions when changing the filter, seal it well in an airtight bag and throw it away with household waste.

Apart from the HPP filter and the pre-filter which are washable, it is not recommended to clean the other types of filters, which are disposable. We also advise against vacuuming the filters as this could damage the filter materials and reduce their performance.

Even if the filter is full of dust and saturated with odors, it will not release any dangerous components into the air. However, if the filter is worn, clean air will have more difficulty getting out, which can damage the air purifier over time. For optimal operation of your device, we advise you to follow the manufacturer's advice regarding filter replacement.

For a successful installation, the water level sensor must be placed high enough, above the suction point of the pump. It should be securely fixed, upright, and not in contact with the sides of the tank, so it can accurately detect rising water. This correct positioning ensures the pump activates at the right moment and drains water efficiently without running dry.

On the other hand, a poorly positioned sensor — too low, tilted, or stuck against a wall or cable — may cause detection errors. The pump might turn on too early, with no water, or fail to activate at all. This can lead to system damage or overflow. The visuals below clearly show what to do… and what to avoid.

Correct sensor placement is key to preventing your pump from running dry or continuously. When the sensor is properly installed — at the right height, upright, and unobstructed — it triggers the pump only when needed. This reduces noise and protects your system from premature wear.

However, if the sensor is poorly positioned (too low, tilted, pressed against a wall, or loosely fixed), the pump may run non-stop or make excessive noise. It might be trying to pump without water or may fail to shut off. The visuals below clearly show the most common installation mistakes to avoid.