YOUR FAILING DEVICE IS NO LONGER UNDER WARRANTY?
In the event of a proven breakdown, we favor repairing over exchanging devices. We believe that repairing is a more advantageous solution than throwing away, whether it is ecological, or economic.
Therefore, for several years, we have been committed to making our spare parts available for purchase, so that you can repair your device yourself.
We work together with a specialized service provider in After Sales Service. This one can handle the entire repair process, but also offers spare parts for air&me, Stadler Form and Stylies devices on its website.
So if you're a bit of a handyman, feel free to repair your device :
HOW TO BUY A SPARE PART?
Go to the website of our provider MySAV
Using the search bar
Do a simple search in the search bar of the site, with the name of the device and the type of part you are looking for. For example: "ROHAN drainage pipe".
In this way, different products will be offered to you.
Add the item you are looking for to the shopping cart, then place your order.
For this, you will have to create an account on the platform to be able to receive the part directly at home.
Via category "Air treatment"
When you hover over it, you will see the different brands we sell, as well as the different types of devices. For example, you can click directly on "AIR&ME > DEHUMIDIFIER".
The list of all spare parts for air&me dehumidifiers is displayed and you can choose the one you need.
If you click on "Air treatment", you will arrive on a page presenting the 3 brands we sell. Click on the one of your unit.
Thus, different parts corresponding to your type of appliance are proposed to you.
Choose the one you need then add it to the cart and place your order.
You will need to create an account to receive the piece directly to your home.