OUR OFFER
FREE DELIVERY FOR ORDERS OVER €30 IN MAINLAND FRANCE (EXCLUDING CORSICA).
We offer several types of delivery service to suit your needs: express delivery to your home, to a relay point, or to shops near your home or workplace.
Before finalizing your order, a summary is displayed, enabling you to select the delivery service that best suits your needs: express, point relais or home delivery.e.
THE DIFFERENT CARRIERS
Mondial Relay
Delivery is made in one of the 11,000 relay points in France, not far from your home, your workplace or your vacation. These are generally local shops: there is surely one near you!
GLS
With the GLS offer, the delivery of your package is done at your home and in person. In case of absence, the deliveryman can proceed to a second delivery, or, with your authorization, entrust the package to a neighbor.
Colissimo
With Colissimo, your parcel is delivered to one of the 17,000 post offices throughout France. With La Poste, take advantage of an important network of proximity by selecting the closest one to your home or workplace!
Chronopost
Benefit from a delivery to the address of your choice with Chronopost. Discover also the "Chrono13" offer: from Monday to Friday, for any order placed before noon, delivery is assured the next day before 1pm.
DELIVERY IN EUROPE
For deliveries within Europe, we prefer the GLS carrier, renowned for its fast, high-quality deliveries and very competitive rates. The price of delivery is calculated directly in the basket according to the weight of the order.
Here are the 3 zones we deliver to between 2 and 5 days (GLS statistics)
DELIVERY TIME
Your order will be delivered within 1 to 5 days (depending the transport mode selected) from the time your order is validated, if your order is placed from Monday to Friday. Deliveries are made in Metropolitan France.
EXPRESS DELIVERY
You can be delivered quickly at home by choosing the option "Chrono 13". This option offers you the possibility, from Monday to Friday and having placed an order before 12:00, to receive your product the next day, before 13:00.
PRICE LIST
Price list (Metropolitan France, Corsica, International**)
Metropolitan France | Corsica | |
Mondial Relay | - 5€ for any order under 30€ of purchase - Free for any order of 30€ or more | - 7€ for any order under 50€ of purchase - Free for any order of 30€ or more |
Colissimo | - 5.90€ for any order under 30€ of purchase - Free for all orders over 30€ of purchase | Delivery costs calculated according to the weight/volume of the packages |
Chronopost | Delivery charges calculated according to the weight/volume of the packages. | X |
GLS | - 5.90€ for any order under 30€ of purchase - Free for all orders over 70€ of purchase. | - 37€ for any order under 70€ of purchase - 12€ for any order between 70 and 399.99€ of purchase - Free for any order over 400€ of purchase |
International** | |
Mondial Relay | - 5€ for any order under 99€ of purchase - Free for any order from 99€ of purchase (A fixed price of 3€ is applied for Austria). |
Chronopost | Delivery costs calculated according to the weight/volume of the packages. |
GLS | - 37€ for any order under 70€ of purchase - 12€ for any order between 70€ and 399.99€ of purchase - Free for all orders over 400€ of purchase |
DHL | Delivery charges calculated according to the weight/volume of the packages. |
RETURNS
In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days, upon receipt of your package. Within this period, you can exercise your right of withdrawal: you pay no penalty and have no reason to provide. To do this, contact us here, selecting “6 - Retract issues” and we will send you the procedure to follow by return mail.
The devices must be returned in their original condition and in their entirety: clean, properly packaged, with all their accessories as well as with the labeling and the instructions for use. Therefore, if the device is returned to us damaged (even if this happens during the return transport) or if parts are missing during the inspection of the device, air&me reserves the right not to follow up on your cancellation request.
Please note that consumables such as filters for air purifiers or humidifiers are not covered by the right of withdrawal for reasons of hygiene and health protection.
Please note that in case of withdrawal, the return costs are at your expense. air&me will reimburse you for the amount paid for the purchase of the device (excluding delivery) within 30 days of your request.
RECEPTION - HOW TO PROPERLY WRITE RESERVATIONS
The products we deliver can be very large, and we use a selection of the most reliable carriers.
In any case, it's important to check your order. If you notice a problem, open the box in the presence of the deliveryman, check it in detail and write your reservations on the delivery note as follows:
Precise: Describing delivery anomalies and damage to the goods (not exclusively to the packaging), with the reference number or name of the product concerned.
Complete: only the damage mentioned in the reservations will be considered as existing at the time of delivery.
Finally, take a photo of the Delivery Note with your reservations.