Purificateurs

My air purifier is making an electrical clicking noise causing a burning smell. What should I do?

This means that the filter is clogged and that large dust particles in contact with the electric field cause a short circuit. Just like mosquitoes that pass near electric traps, this causes a clicking sound. There is nothing dangerous, but you must go through the "maintenance" phase of your air purifier by cleaning the HPP filter according to the user manual. Also remember to check that the pre-filter and carbon filter are recent.

Why does my air purifier generate a slight odor after a few weeks of use?

If your air purifier filter contains activated carbon, then it is of plant origin. It will produce a slight odor that will fade over time. This odor is not necessarily unpleasant and is completely normal.

How do I reset the "Filter" light on my air purifier?

Once the filter has been changed, you need to tell the air purifier that it has a new filter and reset its countdown to zero. The easiest way to do this is to refer to the user manual. In most cases, you need to press the "filter" button or a button near the "filter" light for about ten seconds.

On some older Blueair purifiers, there is a hidden button under the control panel. You can tell because it has a slight bump on it, which you can also feel when you touch it. Blueair Pro purifiers also have a hidden button that is located below the "Filter" indicator. It must be pressed for 3 seconds.

Can I program my air purifier?

Yes, thanks to an application, it is possible to create routines. Depending on the devices, you can for example program:

  • the device to turn on from a certain time to a certain time,
  • the device to be used during the day at a defined speed,
  • the night light to turn off and switch to speed 1 before going to sleep...
Should I turn off my air purifier when I air?

Logically yes, but we design products that are intended to be economical in terms of energy consumption and the cost of replacement filters. Our goal is for your air purifier to be part of your daily life without being a source of concern. So you can leave it on while you air out the room, this has no significant impact on filter clogging.

Can I diffuse essential oils with my air purifier?

Some air purifiers come with a cartridge and a cotton pad designed for this purpose.

Does my air purifier's ionizer generate ozone?

Our air purifiers are equipped with an ionizer that does not produce ozone. They work with a carbon brush, while ionizers that produce ozone work with a piezoelectric material.

In the case of a Blueair air purifier, the generation of negative ions in the device is done inside. The structure of the purifier acts like a Faraday cage and does not let any negative ions out. Furthermore, the ionizers used in your Blueair purifier are not piezoelectric materials and therefore do not generate ozone.

When should I replace my filter?

Manufacturers indicate a filter life span because it is necessary information during the selection process. However, 2 pieces of information should be taken into account:

  • For a combined filter with HEPA + activated carbon filtration: as soon as the filter is removed from its plastic packaging, the activated carbon will start to capture VOCs and other odors even if the air purifier is not turned on.
  • The use of the air purifier plays a major role in the filter's life span. An air purifier that operates at maximum speed in a very polluted environment will have a shorter lifespan than one used at reduced speed in a cleaner environment.

In all cases, a light (often red) will tell you when to change the filter.

Which product should be used to eliminate bad odors?

Prefer air purifiers with combined HEPA + activated carbon filters because activated carbon is effective in filtering bad odors. Examples: LENDOU, ROGER.

Is my air purifier effective against the COVID-19 virus?

To date, 2 ranges of our products have been scientifically proven to be up to 99.9% effective against the coronavirus, responsible for the COVID-19 pandemic. These are the air purifiers of the Blueair HEALTHPROTECT ‚Ñ¢ range and the ROGER range of the Stadler Form brand. These have been tested in independent laboratories, under specific conditions. To find out more:

Why does the PM 2.5 or pollution level indicated by my air purifier increase when I turn on my humidifier next to it?

Ultrasonic air humidifiers work in a simple way: they diffuse water into the air in the form of micro-droplets. By placing your ultrasonic air humidifier too close to your air purifier, you disrupt the PM 2.5 sensor. In fact, the purifier considers the micro-droplets of water invisible to the naked eye as air pollution. Rest assured, under no circumstances does your humidifier diffuse pollutants into your room. The solution is simple, you just need to move the two devices away from each other.

Why has my air purifier been displaying high PM 2.5 levels for several days?

The problem does not necessarily come from the device itself, but simply from the dust that has accumulated on the sensor(s).

We recommend that you vacuum the sensor(s) from the outside of the machine. To do this, unplug the air purifier and, from the outside, vacuum at the sensors. You can also use a can of compressed air, as for cleaning computers. The sensors are typically located on the side or bottom of the air purifier and are shaped like a snowflake.

When you are done vacuuming the sensor ports, the PM values ​​should return to normal. In order for the sensor to adjust to this new environment, we recommend waiting approximately 7 days before getting optimized readings. If the PM values ​​do not decrease after vacuuming the sensor, our customer service can perform a sensor calibration to resolve the issue.