Fragrance diffuser

My diffuser doesn't turn on at all, what should I do?

If no indicator lights are lit on the device, it is likely that the power cable and/or the power adapter are not properly inserted, or that they no longer work. If the problem persists, please contact our after-sales service.

Why does my diffuser emit almost no mist even though I just filled it with water?

You probably put a little too much water. You should not exceed the maximum level indicated on the appliance, inside the tank. Remove a little water and everything should work.

How do I maintain my essential oil diffuser?

Essential oils are greasy by nature and can cause the diffuser to become clogged over time. You can clean it with dishwashing liquid or white vinegar, taking care not to introduce water:

in the fan's air inlet located under or behind the device,
in the fan's air outlet (the small slot on the side of the tank, often slightly protected).

Can I put an alcohol-based fragrance in my diffuser?

Yes, only if you dilute the fragrance in water and your diffuser base is made of polypropylene. It will support pure oils as well as alcohol.

How much essential oil should I put in my diffuser?

2 or 3 drops are usually enough to smell the perfume. The oils are either diluted in water or used pure on a diffusion cotton.

Why do I have trouble smelling perfume?

There are several reasons why the scent may be barely perceptible:

You didn't put enough essential oil in your diffuser: add a few drops.
Try different types of perfumes or essential oils. The intensity of the scent depends mainly on the quality of the perfume itself (synthetic, natural, etc.). The best results are obtained with essential oils of high quality and concentration.
The ambient temperature and relative humidity of the air influence the perception of the odor. The drier the environment, the less the odor is perceptible.
A significant ventilation of your home (opening windows, heating or air conditioning) makes the perfumes disappear more quickly.