Why is my device leaking?

If your humidifier is leaking, it may be because:

• your humidifier's tank is not closed properly: the cap is not screwed on properly
• the tank cap seal fell off when filling and there is no longer a seal
• the tank is cracked or broken. To test this, you can fill your tank and place it on a tray. If there is water in the tray after a few minutes, it means that the tank is no longer watertight. As this part is not under warranty, to replace the tank, go to the page Spare parts.

Be careful, do not try to fill your humidifier from the top, unless it is a "top-fill" humidifier and this is specified in the instructions. Please note that it is normal for there to be a little water in the base of the tank, at the level of the ultrasonic plate.