My device is making an unusual noise.

  • Make sure you have removed the plastic wrapping around the filter.
  • Check that the air inlet and outlet are not blocked.
  • Check that there is no accumulation of dust around the filter or any obstacle that would prevent its operation. If necessary, remove the filter and clean the air purifier with a vacuum cleaner.
  • To remove the filter(s) and check if they are the source of the noise: First, turn off your air purifier and unplug it. Then remove the filter(s). Plug the device back in and turn it on. If the noise stops, install a new filter. If the noise persists, please contact our customer service.