FAQ

Our FAQ

Below, you will find answers to the questions we are most frequently asked. If you don’t find the answer to your question, feel free to contact us by clicking here. 

You can choose from the following payment methods:

  • Credit card (Visa, Mastercard, Carte Bleue, Maestro, and American Express) with online payment (on the secure website of our banking partner). The transaction is processed by ATOS from Crédit Agricole. Your order is handled immediately after payment.
  • Bank transfer: our account number will be provided on the order confirmation. Your order will be processed as soon as the transfer is received.

We use the online payment system of our banks. As such, our bank (Crédit Agricole, one of France's biggest banks) will process your credit card information. This guarantees you a secure transaction.

All our prices are in Euros TTC, eco-tax (WEEE) included.

We ship in France (Corsica included), French overseas territories, Europe, USA, Canada, and numerous Asian and African countries.

To check if we can ship to your country, and the associated shipping rates, we invite you to check the complete list located on the "My cart" page.

In France, shipping is free for all orders greater than 29€. For more details, please visit the "Shipping options" page. For other countries, shipping fees are calculated depending on the country, weight and volume of the products. The amount is indicated on the "My cart" page, after choosing your shipping country.

Each product includes at least a one-year warranty that includes parts and labour. Some of our products includes a longer warranty - this is indicated on the product page. The shipping to our after-sales center is at your expense.

You need to place the products in your shopping cart by clicking on the "Add to cart" button on each product page.

First, add the products in the cart, then switch to the "My cart" page and enter the promo code in capital letters that has been provided in the box provided. The amount of the coupon will be deducted if the promotion is still running. 

Products we have in stock are sent within 24 hours of the payment reception, Monday through Friday. Orders placed on week-ends are shipped on Monday.

Either one of the three options are possible:

  • The name on the card does not match the order name.
  • The cart security code has been incorrectly entered.
  • The card has been rejected by our bank. In this last case, please select another payment mode: wire transfer.

In all cases, you cannot buy products (add to cart) that we don't have in stock on our website. Nevertheless, it can sometimes happen that products are out of stock, either in our warehouse or in our supplier's warehouse. In that case, you will be informed by e-mail and we will indicate a shipping date or offer you a similar article. You can choose to keep your order, change it to another product or cancel it without any fee.

Click on the "My Account" button on the top-right part of the screen. You will need to enter your username and password. 

You can change this information by clicking on the "My Account" page on the top-right part of the screen.

To track your order, please visit the "Customer access" page. For each order made, the tracking number will be shown. With this code, you can visit either Coliposte or Chronopost (for expess shipments) to track your shipping.

According to the French law, the data you provide us are necessary to manage your order and will only be processed by Airandme.fr. You have the right to obtain this information and modify it if necessary. Air&Me will not transmit your personal information to third parties.

You can either call us by phone : +33 972 232 232 or drop us an e-mail through contact page